Customer Service

Billing and subscriptions

Payments are normally handled by a third-party payment provider, such as Stripe. We do not store full card details.

From your account page you can normally:

• View and manage your subscription
• Update your payment method
• Download receipts or invoices where available
• Cancel your subscription

Go to account page

If you have questions about a charge, invoice or cancellation, contact us at contact@importcalc.com.

Withdrawal rights and your rights

If you are a consumer and purchase the Service at a distance, you will normally have a 14-day right of withdrawal unless a statutory exception applies. Please see the Terms of Use for further details.

You may request access, rectification, erasure or exercise other rights under data protection law by contacting us at contact@importcalc.com. Please see the Privacy Policy for further details.

Complaint bodies

If you are a consumer and are not satisfied with our handling of a complaint, you may contact the Norwegian Consumer Authority (Forbrukertilsynet) or refer the matter to the Consumer Council / Consumer Disputes Commission. For more information, see forbrukertilsynet.no and forbrukerradet.no. If you reside in another EU/EEA country, the consumer dispute body in your country of residence may also be available.

Useful links

• Help and featuresLearn how the service works
• Resources and guidesUseful guides for car import
• Pricing and plansOverview of subscriptions
• Terms of UseService terms and conditions
• Privacy PolicyHow we process your data
• DisclaimerAbout estimates and liability
• Data Sources and Third-Party ServicesExternal providers and links

Errors, complaints and suggestions

If you find errors in calculations, lookups, source references or functionality, please let us know at contact@importcalc.com. It helps if you describe what happened, when it happened, and which account, vehicle or lookup was involved if relevant.