Terms of Use

1. Parties and contact

The Service (“Importkalk” or the “Service”) is provided by:

Nordgig AS is a company established in Norway.

2. Definitions

In these terms:

• “Service” means Importkalk, the website, app, APIs, content, support pages, features and related services we provide.
• “User” means any person who creates an account and/or uses the Service.
• “Consumer” means a natural person acting mainly outside their trade, business or profession.
• “Business User” means any use in or on behalf of a business, organisation or professional activity.
• “Plan” means any paid or free plan, including Premium, Pro and any future plans.
• “Search”means a request, calculation, lookup or process that starts when you press “Search” or a similar button.
• “Search Credit” means a unit that may be tied to certain plans.
• “Third-Party Sources” means registries, APIs, search services, AI services, payment solutions, analytics tools and other external providers used by the Service.
• “Data Sources Page”means the page titled “Data Sources and Third-Party Services”, or a similar page, where we describe key external providers and relevant links.

3. About the Service

3.1 Purpose

The Service helps you estimate, compare and assess costs, taxes, specifications, documentation and other matters related to vehicles, import, registration, valuation or related processes, depending on the features available from time to time.

3.2 Nature of the Service

The Service provides calculations, compilations and decision support based on available data, rules, user input and technical models. Outputs are indicative only and are intended to support planning and evaluation. They are not binding offers, warranties, official decisions or official calculations.

3.3 Public assessments are made by authorities

Final taxes, customs, VAT, registration, classification, approval, inspection and other public assessments are determined by the competent authority in the relevant country. Authorities may reach a different outcome than the Service.

3.4 Possible deviations

We seek to keep tax rates, duties, fees, exchange rates, rule sets and external integrations reasonably up to date, and to correct known discrepancies as soon as reasonably practicable. However, we do not guarantee that all rates, rules, third-party data or API responses will at all times be complete, current, available or internally consistent.

Deviations may arise from changes in law, rates or exchange rates, incorrect or incomplete input, special vehicle characteristics, differing authority practice, errors in third-party data, or limitations in search, AI or other technical services.

Nothing in this section limits any mandatory consumer rights where the Service is not supplied or does not function as agreed.

4. No professional advice

The Service does not constitute legal, tax, accounting, financial or other professional advice. If you need a binding or formal assessment, you must contact the relevant authority or a qualified adviser.

5. Account, security and responsibility

5.1 Registration

You must provide accurate, complete and up-to-date information when creating an account or using the Service.

5.2 Security

You are responsible for keeping your login credentials and other access details confidential and for notifying us without undue delay if you suspect unauthorised use.

5.3 Account use and sharing

An account is personal for private use or tied to the agreed business entity for business use. Sharing accounts, credentials or access in breach of the agreement is not permitted.

6. Plans, use and “Search”

6.1 When is a search counted as used?

A search is deemed to start when you press “Search” or a similar button. Where a plan uses Search Credits, one credit will normally be deducted when the search starts. Certain actions draw more credits from the same credit pool — where reports are offered, generating an import report draws more credits than an ordinary search. The applicable credit cost per action is shown in the Service.

6.2 Failed searches and reasonable compensation

If a search fails due to a technical error on our side, we may, after a case-specific assessment, restore credits or provide other reasonable compensation.

6.3 Premium

Premium is for private, non-commercial use. Use in connection with a business, assignments for others, resale, brokerage, systematic analysis for clients or other professional activity is considered commercial use.

6.4 Pro

Pro may be used both privately and commercially, subject to these terms and any specific plan limitations.

6.5 “Unlimited” in Pro

“Unlimited” means that Pro does not have a fixed monthly quota for manual searches in the ordinary user interface. “Unlimited” remains subject to fair use, security considerations and technical limitations needed to keep the Service stable and available.

6.6 What is not included in “Unlimited”

“Unlimited” does not include:

• automated use, bots, scripts, headless browsers or similar tools,
• scraping, crawling or API-like bulk requests,
• bypassing the normal user flow, rate limits, queueing systems or other protective measures,
• mass extraction, resale or systematic reuse in breach of these terms or third-party terms,
• sharing or forwarding access in breach of the agreement.

6.7 Technical protection measures

We may use technical measures such as rate limiting, queueing, temporary throttling, caching, blocking of requests or other protections where necessary for security, stability, compliance or lawful use of the Service.

6.8 Suspected misuse

Where we suspect misuse, overuse, circumvention or breach of the terms, we may notify you, apply temporary technical measures, limit access, suspend the account or terminate the agreement. We may act without prior notice where necessary for security, operational or legal reasons.

7. Price, payment, renewal and cancellation

7.1 Price and payment

The current price is stated on the order page, account page or other purchase flow. Payments may be handled by third-party payment providers such as Stripe. We do not store full card details.

7.2 Automatic renewal

Recurring subscriptions renew automatically for a new term unless cancelled before the next renewal date.

7.3 Cancellation

You may cancel your subscription from your account page or by contacting us. Unless otherwise stated, access continues until the end of the current paid period.

7.4 Failed payments

If payment fails, we may allow a short period to update the payment method. Continued non-payment may lead to restricted access, suspension or termination.

7.5 Price changes

We may change prices for future billing periods. If we make a material price change for a recurring subscription, we will notify you in advance within a reasonable period.

7.6 One-off report purchase

You can buy a single import report as a one-off purchase, without a subscription. The price is shown at purchase. The report is digital content made available in the Service immediately after payment is completed — in your account when you are signed in, otherwise via a secure link. A one-off purchase does not renew automatically.

A sample report shows what a purchase contains. The content of an actual report, in particular the market comparison, depends on the data available in the national market at the time of purchase and may be limited if few comparable cars exist.

An import report is digital content delivered immediately after purchase. At purchase you expressly request that delivery starts at once, and you confirm that the right of withdrawal lapses once delivery has begun, in accordance with the statutory exception for digital content (see section 8.2). We record this consent on the purchase. Mandatory consumer rights for defects still apply.

If you later take out a Premium subscription, the amount you paid for a report may be credited toward the first subscription period, to the extent and on the terms stated at purchase.

8. Right of withdrawal and refunds (consumers)

8.1 Right of withdrawal

If you are a consumer and purchase the Service at a distance, you will normally have a 14-day right of withdrawal unless a statutory exception applies.

8.2 Early performance before the withdrawal period ends

If you expressly request that performance starts before the withdrawal period ends and you later withdraw, you may be charged proportionately for the part of the Service supplied up to the time you informed us that you were withdrawing, to the extent permitted by applicable law.

For digital content delivered immediately — for example a single import report — we obtain your express consent at purchase that delivery starts at once, together with your confirmation that the right of withdrawal thereby lapses. Once delivery has begun on this basis, the right of withdrawal does not apply to the report, in accordance with the statutory exception for digital content.

8.3 How to exercise the right of withdrawal

Send notice to contact@importcalc.com within the deadline, stating your name, the email used for the account and a clear message that you wish to exercise the right of withdrawal.

8.4 Refunds beyond statutory rights

Refunds beyond what follows from mandatory law or an express agreement are granted only after our specific assessment.

9. Acceptable use

You agree not to:

• use the Service for unlawful purposes,
• attempt to manipulate or bypass payment, access control or security,
• overload, interfere with or damage the Service or any Third-Party Source,
• use Premium commercially,
• copy, redistribute, resell or build your own database in breach of the terms,
• use the Service in a way that breaches third-party provider terms, licences or usage restrictions,
• reverse engineer or extract source code or business logic except to the extent expressly permitted by law.

10. Third-party services and data sources

10.1 Use of third-party sources

The Service may use Third-Party Sources such as public registries, data aggregators, currency sources, payment providers, hosting providers, analytics tools, search services and AI services.

10.2 Third-party terms continue to apply

Where the Service uses third-party data, APIs or services, the relevant provider's terms, licences, policies and privacy notices continue to apply. Use through Importkalk does not waive, replace or override those terms. Key links are listed on the Data Sources Page.

10.3 Availability outside our control

Availability, response times, errors, data quality, rate limits, maintenance, changes, deactivation or loss of Third-Party Sources are outside our control. We do not guarantee continuous or uninterrupted access to such sources.

10.4 Search- and AI-based supplementation

Where structured sources are missing, incomplete or contradictory, the Service may use search or AI-based services to suggest, supplement, translate, structure or normalise information. Such information may be inaccurate, incomplete or outdated and must be verified against official or primary sources before being relied on for important decisions.

10.5 No guarantee for third-party data

We do not guarantee the accuracy, completeness, timeliness or suitability of third-party data. You are responsible for checking critical matters before you act. Nothing in this section limits any mandatory consumer rights where the Service is not supplied or does not function as agreed.

11. Intellectual property

All content in the Service, including software, design, data processing, structure, text, graphics and trade marks, belongs to Nordgig AS or our licensors. You receive a limited, non-exclusive and non-transferable right to use the Service in accordance with these terms.

12. Privacy

Our processing of personal data is described in the Privacy Policy. Third-party providers may also have their own privacy notices that apply alongside ours.

13. Availability, changes and interruptions

We aim to keep the Service available, but we do not guarantee error-free or uninterrupted operation. We may change, update or maintain the Service where necessary for technical, security or legal reasons.

For consumers on ongoing contracts, changes are made only where the change has a basis in the agreement or is necessary to maintain compliance with applicable requirements, and in accordance with mandatory law. Where a material adverse change is made, we will notify you on a durable medium and inform you of any right to terminate free of charge, to have the contract rescinded, or to any other remedy.

14. Liability and limitation of liability

14.1 General

The Service's outputs and content are provided “as is” and “as available” with respect to external sources, regulatory outcomes and the user's own decisions. For the parts of the Service under our control, we are responsible in accordance with the agreement and mandatory law, including applicable digital-content legislation for consumers.

14.2 Matters outside our responsibility

To the extent permitted by law, we are not liable for losses resulting from:

• errors or omissions in the user's input,
• differences between the Service's outputs and the authorities' final assessment,
• changes in laws, rates, exchange rates or public practice,
• errors, omissions or outages in third-party data or third-party services,
• interruptions, downtime or security incidents outside our reasonable control,
• decisions you make based on the Service without verifying critical matters.

14.3 Indirect losses

For Business Users, we are not liable for indirect losses, consequential losses, loss of profit, loss of savings, loss of data or losses resulting from interruption of business.

14.4 Liability cap for Business Users

For Business Users, our aggregate liability during any twelve-month period is limited to the amount you actually paid for the Service during the 12 months preceding the event giving rise to the claim.

14.5 Consumer rights

Nothing in these terms limits any liability or right that cannot lawfully be limited or excluded.

15. Changes to the terms

We may update these terms as needed. If we make material changes, we will notify registered users by email, in the Service or by another appropriate means before the changes take effect. The current version will always be available on the website.

16. Governing law and disputes

16.1 Consumers

If you are a consumer, these terms do not limit any mandatory rights you may have under the laws of the country where you habitually reside. Disputes may be brought before the competent court or complaint body under mandatory rules. Norwegian consumers may also refer complaints to the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Disputes Commission (Forbrukerklageutvalget).

16.2 Business Users

For Business Users, the agreement is governed by Norwegian law. Disputes shall be decided by the Oslo District Court unless mandatory law requires otherwise.

17. Contact

Questions about these terms may be sent to: